Refund policy

Returns & Refunds Policy

Return window: You may return most items within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in the original packaging with all accessories, manuals, and hardware included.

How to Start a Return

  1. Email support@maison-verve.com within 30 days of delivery with your order number and reason for return. You can also call us at [(888) 541-7795], Monday–Friday, 9am–5pm Pacific.
  2. We will issue a Return Merchandise Authorization (RMA) number and the correct return address within 1–2 business days. Returns sent without an RMA cannot be accepted, as our products ship from multiple fulfillment centers.
  3. Pack the item securely in its original packaging and ship it to the address provided. We recommend using a trackable, insured shipping method.

Return Shipping Costs & Restocking Fees

  • Damaged, defective, or incorrect items: We cover all return shipping costs and there are no fees of any kind. See "Damaged or Defective Items" below.
  • Change of mind / no longer needed: The customer is responsible for return shipping costs. Because our products are large items that ship via freight, return shipping is typically $100–$400 depending on the item and your location. A restocking fee of up to 15% of the purchase price may apply to cover inspection and re-packaging.

Damaged or Defective Items

Please inspect your order upon delivery. For freight deliveries, note any visible damage on the delivery receipt before signing. Report damage or defects to support@maison-verve.com within 48 hours of delivery, including photos of the item and packaging. We will arrange a replacement, replacement parts, or a full refund — including all shipping costs — at no charge to you.

Refunds

Once your return is received and inspected (within 5 business days of arrival at the fulfillment center), we will notify you of the outcome by email. Approved refunds are issued to your original payment method within 5 business days of approval. Please allow an additional 5–7 business days for the credit to appear on your statement, depending on your bank or card provider.

Order Cancellations

Orders can be cancelled free of charge before they ship — contact us as soon as possible at support@maison-verve.com. Once an order has shipped, it cannot be cancelled and will need to be processed as a return under the terms above.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Custom-made or made-to-order products
  • Items marked as final sale at the time of purchase
  • Items that have been installed, used, or modified

Any non-returnable status is always stated on the product page before purchase.

Exchanges

The fastest way to exchange an item is to return the original for a refund under the terms above and place a new order for the item you want.

Questions?

Contact our support team at support@maison-verve.com or (888) 541-7795, Monday–Friday, 9am–5pm Pacific.

Maison Verve ·  ABN 21 696 302 353
21 Graham Daff Boulevard, Braeside, Victoria, Australia 3195