Refund policy

We do not offer refunds or returns for change of mind.
Once a product has been received, it is not eligible for return unless it arrives damaged or defective. If any issue arises with the product or its components (e.g, wine fridge door, fire-pit gas connection or other parts), this will be handled under our warranty policy. We do not provide full refunds for part-related issues — these are covered and resolved through warranty support.

To report a fault or claim under warranty, please contact us at support@maison-verve.com. We’ll assess the issue and provide the necessary support or replacement parts.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Policy


No Returns for Change of Mind


We do not accept returns or provide refunds for change of mind. All sales are final once the purchase has been completed. Please ensure you carefully review product details before making a purchase.


Warranty & Defective Products


If your item arrives damaged or has a manufacturing defect, please contact us within 30 days of delivery for assistance. We will assess the issue and provide a suitable resolution, which may include repair, replacement, or store credit, in accordance with our warranty policy.


For any further questions, please contact our support team at support@maison-verve.com.


Exceptions / non-returnable items

  • We cannot accept returns on incorrect size purchases (all product sizing and specifications are on our website) 
  • We cannot accept returns of “change of mind” after receiving your product


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@maison-verve.com.